Privacy Policy

1. Who we are

Key Assist (“we”, “our”, “us”) operates the Key Assist platform, including the website, mobile applications, and associated services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

2. Information we collect

We collect information in the following ways:

• Account data — name, email address, and password when you register.
• Profile data — optional phone number and shipping address you provide.
• Transaction data — orders, cart contents, and payment references (we do not store full card numbers).
• Usage data — pages visited, search queries, product links imported, and device/browser information.
• Communications — messages you send us via the contact form or support tickets.

3. How we use your information

• To create and manage your account.
• To process orders and facilitate payments through our payment partners.
• To personalise your shopping experience and surface relevant products.
• To send transactional emails (order confirmations, shipping updates).
• To respond to your enquiries and provide customer support.
• To detect fraud and improve platform security.
• To analyse usage patterns and improve our services.

4. Sharing your information

We do not sell your personal data. We share information only in the following circumstances:

• Service providers — payment processors, email delivery, cloud infrastructure, and analytics tools that process data on our behalf under contractual data-protection obligations.
• Legal requirements — when required by law, regulation, court order, or to protect the rights and safety of Key Assist or others.
• Business transfers — in connection with a merger, acquisition, or sale of assets, subject to confidentiality obligations.

5. Cookies and tracking

We use essential cookies to keep you signed in and maintain your session. We may use analytics cookies to understand how the platform is used. You can control non-essential cookies through your browser settings. Disabling cookies may limit some features.

6. Data retention

We retain your account data for as long as your account is active or as needed to provide services. You may request deletion of your account at any time by contacting us. We may retain certain data for legal, fraud-prevention, or legitimate business purposes as required by applicable law.

7. Security

We use industry-standard measures — including TLS encryption in transit and hashed password storage — to protect your information. No system is completely secure, and we cannot guarantee absolute security. We encourage you to use a strong, unique password and to enable two-factor authentication where available.

8. Your rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete data.
• Request deletion of your data.
• Object to or restrict certain processing.
• Data portability in a machine-readable format.

To exercise any of these rights, please contact us at the address below.

9. Children’s privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

10. Changes to this policy

We may update this Privacy Policy from time to time. We will notify you of material changes by updating the effective date above and, where appropriate, by email. Your continued use of our services after changes take effect constitutes acceptance of the revised policy.

11. Contact us

If you have any questions about this Privacy Policy or how we handle your data, please reach out via our contact page.